Shipping / Pick-up

Shipping rates are determined by the Postal / Zip Code for the shipping address. To find the shipping rate for an address, simply enter the Postal / Zip Code above and the site will calculate the rate for you. Shipping rates are found using order sub-totals which are calculated after discounts are applied and before taxes are included.

Shipping within Canada

Order sub-totals of $75.00 or more ship for FREE to addresses in Canada.

Expedited shipping includes insurance up to $100.00 and has a tracking number.

Some orders may qualify for Lettermail shipping. Orders that qualify for lettermail shipping are dependent on size, weight and quantity. If your order qualifies, the Lettermail option will be available when you check-out. Orders shipped by lettermail are not insured and no tracking information can be provided. Some products may be removed from packaging to allow us to ship by lettermail.  Green Ninja is not responsible for any lost or damaged items that are shipped by lettermail.

Some orders may qualify for Promotional free shipping. Orders that qualify for promotional shipping weighing less than 500g will be shipped by Lettermail (no tracking or insurance). Orders that qualify for promotional shipping weighing more than 500g will be shipped using Expedited Parcel, Tracking and Insurance (up to $100) included.

Pick-ups

Green Ninja is an online business with no store front. However, if you are in the Greater Hamilton area and would like to avoid shipping charges by picking up your order, you can select "No Shipping - Pickup in Person" when you check out. We will send you an email when your order has been processed to arrange a mutually convenient time for pickup. We are located in Ancaster, Ontario.

Shipping to the United States

Order sub-totals of $200.00 or more ship for FREE to addresses in the USA.

Orders to the USA are usually shipped using Canada Post Expedited Parcel USA or Tracked Packet USA. The customer is responsible for any taxes or duty charged by customs. We are prohibited by the manufacturer from shipping any bumGenius, Flip or Hemp Babies products to the USA.

Shipping & Insurance

Orders shipped using Canada Post Expedited Parcel or Tracket Packet will include $100 (CAD) coverage. You will also be provided with a tracking number and e-mail notification of the delivery status. If you would like additional insurance please contact us before placing your order. Green Ninja is not responsible for any products lost or damaged during shipping. Orders shipped by Lettermail do not include insurance or tracking information.

Shipping time / Delivery Standards

All orders will be shipped within 24 hours of being placed. Orders placed before 2:00pm (Eastern) are usually shipped same-day. Orders placed after 2:00pm (Eastern) on Friday or on a weekend or holiday will be shipped on the next business day. Canada Post does not ship packages on weekends or holidays. Orders shipped using Expedited Service should be received within 1 - 6 business days, while orders shipped using Lettermail Service should be received within 2 - 14 business days, depending on your location. Shipping times are estimated and cannot be guaranteed since this is dependent on the postal service. Shipping times for orders being shipped to the United States cannot be guaranteed and can vary due to delays in customs. If you require your order to arrive sooner, please contact us before placing your order.

Carbon offsets

You will have the option to offset the environmental impact of shipping your order after you have selected the order shipment method. This small amount is calculated based on the Postal / Zip Code for the shipping address, and the choice to offset is completely optional. The offset contributions will be combined together and used to purchase a carbon offset on a monthly basis. The reference for each offset made with Green Ninja will be indicated on your order invoice. Ongoing records of offset purchases can be found at our Sustainability Statement, and individual offset references can be verified using the form available under the Offset details section.